What are the delivery costs?
Shipping costs vary depending on the weight of your order and your delivery address. You can view the exact costs in your shopping cart before confirming your order.
What are the delivery times?
For mainland France, orders are generally delivered within 48 to 72 business hours . Delivery times may vary for international deliveries. A more precise estimate will be given to you when placing your order.
How can I track my order?
As soon as your order is shipped, you will receive an email with a link and a tracking number. This will allow you to track the progress of your package in real time.
How are the bottles packaged for transport?
We use specially designed packaging for shipping bottles. It is durable and protects the bottles from shocks and temperature fluctuations, ensuring delivery in perfect condition.
What should I do if my package arrives damaged or with broken bottles?
If your package arrives damaged, refuse it or accept it with a specific reservation from the carrier. Take photos of the package and any broken bottles, then contact our customer service within 24 hours of receipt. We will offer you a refund or a new shipment.
Do you deliver abroad?
Yes, we ship to many countries. Delivery costs and times vary depending on the destination. You can check delivery availability for your country during checkout.
I haven't received my order, what should I do?
If the delivery time has passed, please check the status of your package with the tracking number. If you are unable to locate it, contact our customer service.
What is your return policy?
If a product doesn't suit you, you have 14 days after receipt to return it, provided the bottles are intact, unopened, and in their original packaging. You are responsible for return shipping costs. To initiate a return, contact our customer service.
